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Support

Need help setting up RecentView – Viewed Products?

Follow the setup steps or contact support for help with configuration.

Quick setup

Customize

Configure enabled state, title, maximum products, product display options, Theme Match, carousel or grid, and styling in the app Customize page.

Enable the Theme App Embed

Enable the RecentView initialization embed in Shopify Theme Editor so product views can be recorded in the shopper’s browser.

Add the RecentView block

Add the block to Product, Home, Collection, or Cart templates. Checkout is not supported.

Common issues

Widget does not appear

  • App Embed is enabled
  • RecentView block is added and enabled
  • The browser already has recently viewed products
  • Hide When Empty is not hiding an empty section
  • Current product setting is not removing the only item
  • You are on a supported template
  • Active plan display limit still allows products to show

Widget looks different from preview

  • Theme Match may sample surrounding theme styles on the live page
  • Sync ON uses app settings; Sync OFF uses Theme Editor block settings
  • Theme Editor block overrides can differ by template

Product is missing

The widget depends on browser-side recently viewed history and storefront product data availability. A product may not appear if it was not viewed in this browser, was filtered by settings, or could not be loaded from the storefront product data sources.

Contact support

Email sohilhunani11@gmail.com. Merchants already inside Shopify Admin can also use the in-app Support page after installing the app.
The public Shopify App Store listing URL is not configured yet. Set SHOPIFY_APP_STORE_URL in the production environment so “Install from Shopify” buttons can open the listing directly. Until then, use Theme App installation from Shopify Admin or contact support.

Support request guidance

Include the following so we can investigate efficiently:

  • Store domain
  • Theme name
  • Expected behavior
  • Actual behavior
  • Screenshot where relevant

Related links: FAQ · Privacy · Terms

Ready to add recently viewed products?